Ordering From Starnberg Medical

Order Online - Express Post - Delivery Tracking

STARNBERG accepts online payment by credit card (Visa / Mastercard / American Express) using the eWAY / St George Bank payment gateway. Simply follow the onscreen instructions. Enter credit card details and the order will be securely processed.  Credit Card details are safeguarded by eWAY.

Order by Phone

Call 1300 737 972 during Australian East Coast Business Hours with credit card details and place your order with one of our staff. (not an automated service) We will process  payments  and include the  transaction receipt with the paid Invoice. From outside Australia call     +61 415 766 411.

Order by Post or Email

Orders can be made by Post or Email. Include your Full Name, Shipping Address and Phone Number, and indicate your prefered method of payment.

Starnberg Medical Pty Ltd
PO Box 2446
Bowral, NSW 2576
Email info@starnbergmed.com

Payment Options

Credit Card (Visa / Mastercard / American Express)
Cheque / Money Order (payable to Starnberg Medical Pty Ltd.)
Direct Transfer to the Starnberg Medical bank account;

Starnberg Medical Pty Ltd
St George Bank
BSB 112 879
Account 06 777 2611
Reference 'Customer's Name'

Customers outside Australia note full bank address:
Starnberg Medical Pty Ltd
St George Bank
4-16 Montgomery Street
Kogarah, NSW 2217, Australia
BSB 112-879  Account No. 06 777 2611  SWIFT Code: SGBLAU2S

Credit Policy

Product ordered from this website can be returned if STARNBERG is informed within 7 days of dispatch. Product must be undamaged, in the original sealed packaging, and returned to STARNBERG, at customer expense. Returned stock must be accompanied by the original Invoice.   

EPI-NO products are covered by a 2 Year manufacturer's warranty. In the event that any product is found to be defective, it will be replaced by STARNBERG on receipt of the defective unit and the original Invoice. This Warranty covers the original purchaser. In the event that a product is damaged as the result of failure to follow the manufacturers instruction for use and care, this replacement policy will not apply.

STARNBERG must be notified by the customer of any intention to return product by telephoning STARNBERG on 1300 737 972

Replacement balloons are not available for purchase under the registration requirements for EPI-NO.

Shipping Information

STARNBERG dispatches orders to on-line and phone-in customers using Australia Post Express Post (Next Day Delivery to major centres) . Depending upon location / Australia Post conditions, shipments  will arrive from 2 to 4 working days from the date of placing the order.

Within Australia

STARNBERG use Australia Post Express Post Courier or Australia Post Parcel Post (some remote locations) for all shipments within Australia. Parcels are generically packaged for privacy and security.

Express Post shipments are coded and scanned, and can be tracked.
Cost: $9.00

Outside Australia (except New Zealand and Hong Kong)

STARNBERG use Australia Post Express Courier International for all shipments to Asia. Parcels are packaged in Australia Post packaging/satchels ensuring privacy and security.

Cost: $17.50 - Australian Dollars - x 1 EPI-NO Product

Note: ECI shipments are received within 1 week from date of dispatch and can be tracked by the customer via the Australia Post website. 

Outside Australia: New Zealand

Visit www.starnbergmed.co.nz

Outside Australia: Hong Kong

See Section >>Asia & Expatriate Sales<<  on this website




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